We ship to the following European countries:
Portugal, Spain, Austria, Belgium, Czech Republic, France, Germany, Vatican City, Italy, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom
Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 2-7 business days to arrive, depending on your destination.
Delivery details will be provided in your confirmation email.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

To cancel an order please send an email to support@scenttocologne.com. Please include your order reference number in the title of the email. Indicate briefly why you would like to cancel the order.
Once we receive your cancellation email we will cancel your order and send you a confirmation emails. Please note, if the cancellation request isn't sent before the item is shipped then we may not be able to refund the shipping charges.

To return an item by post please parcel it up and include a note with the following information:

Your Name
Your Order Number
Your Email Address
The Product Code(s) of the item(s) you wish to return
The Reason for the return
Whether you would like a refund or an exchange

Please send it via Special Delivery to:
Scent to Cologne
Brückenstr.

Please note, if you do not send it by Special Delivery and it doesn't arrive at our address we will not be able to action any refund/exchange, as there is no method of tracking available.

We take the quality of the products we sell very seriously. If you have received a faulty item it can be returned by post or to one of our stores near you.

Please see Faulty Items, Damaged Items or Order Errors for more details.